Privacy Policy

EVEREST EVENTS LTD – Website Privacy Policy

Late Updated: 25 April 2018

  1. Introduction

1.1       We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2       By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Collecting personal information

2.1       We may collect, store and use the following kinds of personal information:

(a)        information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)       information that you provide to us when registering with our website (including your email address);

(c)        information that you provide to us for the purpose of subscribing to our marketing emails, email notifications (including your name, company, job title, industry, telephone number and email address);

(d)       information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use, demographic information such as postcodes, preferences, feedback from surveys);

(e)       information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address, event booked);

(f)        information that you provide to us or post to our website for publication on the internet (including your user name, profile pictures and the content of your posts);

(g)        information that you provide when completing a form profile on our website (including your name, job title, company, email, telephone number);

(h)        information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(i)            any other personal information that you choose to send to us.

(j)           Financial data includes bank account and payment card details

(k)          Profile data including purchases or orders made by your or on your behalf, feedback and survey responses

(l)            Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

(m)         Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

(n)          Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.

(o)          Usage Data includes information about how you use our website, products and services.

(p)          Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

(q)          We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2          We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.3       Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information/data

3.1          We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

3.2       Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.3      We may use your personal information to:

(a)       register you as a new customer

(b)       administer our website and business;

(c)       where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

(d)        enable your use of the services available on our website;

(e)       send you goods purchased through our website;

(f)       supply to you services purchased through our website;

(g)       send statements, invoices and payment reminders to you, and collect payments from you;

(h)       send you non-marketing commercial communications;

(i)       send you email notifications that you have specifically requested

(j)        comply with a legal or regulatory obligation

(l)        send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(m)        provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(n)       deal with enquiries and complaints made by or about you relating to our website;

(o)      keep our website secure and prevent fraud; and

(p)       verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3       We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.4          Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

  1. Purposes for which we will use your personal data

(a)          We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity

(b) Contact

Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

3.6          Promotional offers from us

(a)          We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

(b)          You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

  1. Opting out

(a)          You can ask us or third parties to stop sending you marketing messages at any time  by contacting us at any time.

(b)          Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions or legitimate business.

3.8          Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

  1. Disclosing personal information

5.1       We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2       We may disclose your personal information:

(a)        to the extent that we are required to do so by law;

(b)       in connection with any ongoing or prospective legal proceedings;

(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)       to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)       to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4       Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

6.1       Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2       Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area

6.3       Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.4       You expressly agree to the transfers of personal information described in this Section

  1. Retaining personal information

7.1      This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7.2          To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements

7.3       Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.4       Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)        to the extent that we are required to do so by law;

(b)       if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

8.1       We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2       We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

 

  1. Amendments

9.1       We may update this policy from time to time by publishing a new version on our website.

9.2       You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

10.1       you may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)       the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

10.2       We may withhold personal information that you request to the extent permitted by law.

10.3       You may instruct us at any time not to process your personal information for marketing purposes.

10.4       In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Change of purpose

11.1        We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

11.2        If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

11.3        Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. Your Legal Rights

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  1. Third party websites

13.1     Our website includes hyperlinks to, and details of, third party websites.

13.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. Updating information

14.1     Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

  1. Data security

16.1        We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

16.2        We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data protection registration

17.1     We are registered as a data controller with the UK Information Commissioner’s Office.

17.2     Our data protection registration number is ZA284858.

  1. Our details

18.1     This website is owned and operated by Everest Events Ltd.

18.2     We are registered in England and Wales under registration number 4344888, and our registered office is at 20 Overton Shaw, East Grinstead, West Sussex, RH19 2HN

18.3     Our principal place of business is at: 20 Overton Shaw, East Grinstead, West Sussex  RH19 2HN, UK

18.4   You can contact us:

(a)        by post, using the postal address: Everest Events Ltd, 20 Overton Shaw, East Grinstead, West Sussex  RH19 2HN, UK

(b)      using our website contact form: https://everestevents.co.uk/contact/

(c)        by telephone: on 01372 224488; or

(d)       by email:  events@everestevents.co.uk